FAQ

HOW DO I PLACE AN ORDER ONLINE?

It’s never been easier! Simply follow these steps:

  • Browse through our product pages using the top menu or search field
  • Click on the styles you want and select the size and quantity from the lists
  • Click “Add To Bag”
  • Continue through the checkout
  • Select payment option

Sit back, relax, and wait for your perfect pair!

WHAT HAPPENS AFTER I PLACE MY ORDER?

We will send you a confirmation email, which includes details of your order. Delivery times depend on where you live, so check our shipping info if you have any questions.

CAN I CHANGE MY ORDER AFTER I CLICK SUBMIT?

Sorry, but there are no changes once you submit your order. If you are unhappy with your purchase, you can take the unworn style into your nearest Spendless Shoes store (with your receipt) and get an exchange or refund.  Please see our full store listing here.

If this is not an option given your location, you can post the shoes back to the Support Centre at your cost. Please see our Refunds and Exchanges page for further information.

MY COUPON CODE WON'T WORK ONLINE! WHAT DO I DO?

If you are having problems entering the coupon code at checkout, try copying and pasting the code as it appears in your browser rather than retyping.

Failing that, you can give us a call on 1800 357 427 to step you through the process.

If a coupon code discount doesn't apply at the checkout in the total price, then you will be charged the full amount as stated on your order invoice. 

HOW DO I TRACK MY ORDER?

Once your shoes have been shipped, you will be emailed a special tracking code.  Spendless Shoes sends out its products using Australia Post, so head to their website here and input your code. If you do not receive a tracking code or are having trouble with it, you can contact our online team on 1800 357 427 to have your code re-sent to you.

I FORGOT MY PASSWORD!

Don’t worry there’s no need to panic. If you’ve forgotten your password, head to the ACCOUNT link at the top of the page and click on the ‘Forgot Password?’ link. After that, just enter the email you used for your Spendless account and we’ll send you another password. It’s as easy as that!  

IS YOUR WEBSITE SECURE?

Spendless Shoes respects the privacy of all its customers. We don't store credit card details on any of our local servers, and any information you input at the checkout is securely encrypted through our payment gateway. If in doubt, you can check the top of the address bar for a little padlock icon. This icon, along with the “https://” prefix at the top of the address bar - means you are browsing a secure webpage.

ARE OUR SHOES VEGAN FRIENDLY?

At Spendless Shoes, we’re always looking for new ways to delight our customers! We pride ourselves on fearlessly fun innovation and cater to a whole range of different customers. That’s why we’re offering information on vegan friendly options when it comes to our products!

Spendless Shoes takes care to construct their footwear in an ethical manner, meaning no animals were harmed or exploited in the process of creating them. Our synthetic shoes are made without the use of animal products or by-products. Not only that, but they also come in hot styles and at bargain price too. Take a step in the right direction. We know searching for vegan options in retail can be a difficult or a costly exercise, but Spendless Shoes will let you have the look for less! To find out which of our shoes are vegan friendly, just check the description. 

CAN I USE PAYPAL OR AMERICAN EXPRESS?

Sorry, we do not offer Paypal or American Express as payment options, but we do accept Visa, Mastercard, Afterpay and ZipPay.

DO I HAVE TO BECOME A MEMBER TO PLACE AN ORDER?

As much as we’d love to have you register with us online, you can place an order as a guest shopper. But keep in mind that shopping as a guest means we won’t remember you as a member, and you will could miss out on future promotions, competitions and offers.

DO YOU TAKE BULK ORDERS?

Absolutely! If you have an item/s you wish to buy in bulk (10 or more pairs), please email us at online.sales@spendless.com.au or call our online team on 1800 357 427 and they will be able to assist you. Please have the name, colour and size breakdown when you call, so we can sort your order out promptly. We are also proud to offer international bulk shipping (to certain countries) with 10 or more pairs of shoes. To find out more, email our online team.

DO YOU OFFER CLICK AND COLLECT?

At this stage, Spendless Shoes does not offer click and collect. This is something we are working on in the near future. Stay tuned!

CAN I USE A GIFT CARD TO BUY SHOES ONLINE?

Unfortunately, not at this stage. Gift cards for Spendless Shoes can only be used (and bought) in our stores. 

LOOKING FOR BRIDAL AND BRIDESMAIDS SHOES?

We know how stressful wedding planning can be, so our team at Spendless is here to make things easy for you. We have a wide range styles to fit brides, bridesmaids, grooms, and groomsmen! If you would like to find a store where you can try on the styles you're looking at purchasing, or there is a problem fulfilling your order online, our online team can assist you on 1800 357 427. Please have the style name, colour and size breakdown when you call, so that we can get your order processing straight away!

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