Refunds & Exchanges
CHANGE OF MIND PURCHASES.
Spendless Shoes is happy to provide a full refund, exchange or gift card for change of mind purchases. We do not place time frame limitations on returns where a receipt is provided and the garment has not been worn.
OUR REFUND/EXCHANGE POLICY FOR CREDIT CARD PAYMENTS
All online purchases are entitled to an exchange or refund in accordance with Spendless Shoes’ returns and exchange policy either in store or by mail. If you cannot visit a Spendless Shoes retail outlet, exchanges and refunds by mail must be returned at the customers’ cost via registered post.
Customers may exchange or refund shoes in store, provided there is a receipt for proof of purchase and the shoes have not been worn.
For all mailed exchanges and refunds, an exchange and refund form is available upon request via our contact form.
OUR REFUND/EXCHANGE POLICY FOR AFTERPAY PAYMENTS
You can return your Afterpay purchase into any of our stores for an exchange or refund.
To exchange an item with Afterpay:
- You can go into any Spendless store with your unworn purchase.
- Ensure you bring along the tax invoice we emailed you as proof of purchase to make it quick and easy.
- As long as the style(s) are unworn and ready for resale, we will offer you an exchange in store for another style or a gift card.
If you cannot go into a store due to location, you can also return Afterpay items online.
To return your item for a refund with Afterpay online:
- Jump onto our website and submit an Afterpay Returns Request through the contact form.
- Ensure you include your order number and purchase details.
- We’ll contact you by email with everything you need to return your order for a refund.
OUR REFUND/EXCHANGE POLICY FOR ZIPPAY PAYMENTS
You can return your ZipPay purchase into any of our 220+ stores for an exchange or refund. Should you be unable to due to location you can mail it back to us. For all mailed exchanges and refunds, an exchange and refund form is available upon request via our contact form.
OUR REFUND/EXCHANGE POLICY FOR INTERNATIONAL PURCHASES
Unfortunately we do not have any physical stores in New Zealand. In order to receive a refund or exchange you must mail the shoes back to our support centre. For all mailed exchanges and refunds, an exchange and refund form is available upon request via our contact form.
I THINK MY SHOES HAVE A FAULT. DO THEY COME WITH A GUARANTEE?
Our number one priority is keeping our customers happy! That is why we do not place a timeframe on your shoes, we leave that up to you. If you believe your shoes haven’t stood the test of time in YOUR opinion, our friendly teams in any of our 220+ stores will be able to assess your shoes for faults that may have led to your shoes not wearing as well as they should have. Take them into any store, with or without your receipt and you can be guaranteed that you will be taken care of with our legendary friendly service team!
In some circumstances, it may be necessary for the shoes to be returned to our support centre to be examined, and if the shoes are correctly identified as faulty the customer will be reimbursed any postage fees that may have applied to return the shoes. A receipt for the postage cost must be enclosed, and no refunds will be issued for postage without a receipt.
WHAT COUNTS AS A FAULT?
A fault may include missing or loose buckles/straps, a broken heel, or some other manufacturing mistake. Please keep in mind that shoes with signs of wear and tear may not qualify as faulty.
CAN EARRINGS BE REFUNDED/EXCHANGED?
In the interest of hygiene and keeping products sanitary, we do not allow earrings to be exchanged or returned after purchase. However, we would be happy to refund earrings with a fault. You can get a refund at your local Spendless Shoes or mail your purchase back to the online store at your own cost. If your earrings are deemed faulty, we will reimburse your postage fee if you enclose a receipt.