Refunds & Exchanges

All online purchases are entitled to an exchange or refund in accordance with Spendless Shoes’ returns and exchange policy either in store or by mail. If you cannot visit a Spendless Shoes retail outlet, exchanges and refunds by mail must be returned at the customers’ cost via registered post.

For all mailed exchanges and refunds, an exchange and refund form is available upon request via the Spendless Shoes free call customer service line 1800 357 427. Please fill out the form and mail it with your parcel to: 

Spendless Shoes Online Returns
PO Box 554
Port Adelaide SA 5015 

Customers may exchange or refund shoes in store, provided there is a receipt for proof of purchase and the shoes have not been worn.

Australian customers are required to enclose a prepaid postage bag with tracking facilities if wishing to have products sent back for an exchange. Spendless Shoes will not be responsible for any parcel sent by the customer that is lost in transit and without a tracking number.

International customers are required to provide credit card details, or tick for approval on the exchange form that the credit card may be charged for the returning freight costs.

HOW DO I EXCHANGE OR REFUND ITEMS PURCHASED WITH AFTERPAY?

You can return your Afterpay purchase into any of our stores for an exchange, or if you require a refund, please note this must be posted back to the online store at your cost.

To exchange an item with Afterpay:

  1. You can go into any Spendless store with your unworn purchase.
  2. Ensure you bring along the tax invoice we emailed you as proof of purchase to make it quick and easy.
  3. As long as the style(s) are unworn and ready for resale, we will offer you an exchange in store for another style or a gift card.

To return your item for a refund with Afterpay:

  1. Jump onto our website and submit an Afterpay Returns Request through the contact form.
  2. Ensure you include your order number and purchase details.
  3. We’ll contact you by email with everything you need to return your order for a refund.

Remember, that if you require an Afterpay refund, you must post the style(s) at your cost back to the online store. You cannot receive an Afterpay refund in any of our stores across the country. However, if you simply want to exchange an item that you paid for with Afterpay, you can do this in any of our stores.

HOW DO I EXCHANGE OR REFUND ITEMS PURCHASED WITH ZIPPAY?

You can return your ZipPay purchase into any of our 200+ stores for an exchange or refund.

Faulty Shoes

At Spendless Shoes, we are committed to providing you with quality value shoes.

However, if a situation occurs where shoes may appear faulty, or different from the description provided on the website, please visit your nearest store or contact the customer service line on 1800 357 427, and we will try to resolve the issue quickly.

In some circumstances it may be necessary for the shoes to be returned to a store or the support centre to be examined, and if the shoes are correctly identified as faulty the customer will be reimbursed any postage fees that may have applied to return the shoes. A receipt for the postage cost must be enclosed, and no refunds will be issued for postage without a receipt.

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